Rental Terms & Conditions

Last updated: 2026-08-19

1. Rental agreement

By completing a reservation, the customer accepts full responsibility for the rented equipment and agrees to all terms in this agreement. Rental equipment may include mobility scooters, electric wheelchairs, single and double strollers, and any accessories supplied with them. All accessories — charger, basket, rain cover, key — are considered part of the rental equipment.

2. Eligibility

Renters must be 18 or older, provide valid government-issued photo ID on request, and pay with a credit or approved debit card in the renter's name. International visitors may be asked for a passport. We do not accept cash, cheques or money orders.

3. Reservations and availability

Reservations are made by equipment category, not by a specific make, model, colour or year. Three-wheel and four-wheel scooters are subject to availability; if the reserved model is unavailable we supply an equivalent or upgraded unit at no extra charge. Reservations placed outside business hours for next-day delivery are subject to review, and next-day delivery windows cannot be guaranteed for those requests.

4. Payment

No deposit is taken at the time of enquiry. Once we confirm availability we send a secure payment link, and the rental total is charged when you accept it. Extensions are billed at the daily rate in force at the time of your original booking.

5. Equipment inspection

Inspect the equipment at delivery or handover. Any visible damage or operating fault must be reported before use. Failure to report a problem on receipt is taken as acceptance of the equipment in good working order.

6. Proper use of equipment

Equipment may only be used by the renter or members of the renter's party, for its intended purpose, and within the State of Florida unless we agree otherwise in writing.

The following are prohibited: operating equipment under the influence of alcohol or drugs; carrying additional passengers; exceeding the stated weight limit; towing objects or vehicles; re-renting the equipment; and any unsafe or unlawful use. Scooters are designed for one rider only, and must not be used on roads or in water.

Renters are responsible for protecting the equipment from rain, flooding, water exposure, theft, abuse and misuse.

7. Rental period and extensions

Rental periods run in 24-hour increments from the scheduled delivery time, with a 30-minute grace period at the end. To extend, contact us before the rental expires; additional charges apply and extensions are subject to availability.

8. Battery charging and daily care

All electric equipment is delivered fully charged. Renters are responsible for keeping it charged. Charge overnight, bring the unit inside your room where possible, and top up during long park days.

If a fault occurs we determine whether the cause is a defective charger, a mechanical or electrical problem, or improper charging. Where the charger or unit is at fault we replace it at no charge. Where technical support finds the equipment simply was not charged as instructed, a $50 service fee applies for the replacement delivery. We do not replace batteries in the field; we replace the whole unit. Replacements are supplied during normal operating hours.

Rain covers and chargers

Each electric rental includes a rain console cover and a battery charger at no extra cost. Both remain our property and must be returned with the equipment. Loss, theft or failure to return the rain cover is charged at $30, and the charger at $75. A rain cover protects the controls from light rain; it does not make the scooter waterproof. Water damage is not covered by the damage waiver.

9. Mechanical or electrical problems

Stop using the equipment immediately and contact us. We diagnose remotely first and supply a replacement if needed. Unauthorised repairs are prohibited and will not be reimbursed. Theme parks do not allow outside service providers inside the gates, so swaps take place at guest drop-off areas or outside the park entrance.

10. Delivery, collection and no-shows

One-day rentals are charged one flat $20 delivery fee. Delivery and collection are free for rentals of two days or more in the Disney and Universal areas. Locations outside those areas are charged a $25 each-way delivery fee, quoted before payment, and are subject to approval.

Where the guest is not present, units are handed to hotel Bell Services or the front desk and that handover completes delivery. Disney-owned resorts and airport deliveries require an in-person meet. A 30-minute delivery window applies, with a further 30-minute grace period for traffic, weather, resort or security procedures. Missed appointments may incur a $50 no-show fee per unit. Collection is from the same location unless agreed otherwise.

11. Theft, loss, damage and accidents

Renters are responsible for theft, loss, damage, missing accessories and misuse. Charges may include repair or replacement cost, transport, administration and loss-of-use fees. A replacement key is $15 plus a $25 delivery fee; if a key breaks inside the ignition the charge is $15 for the key plus a $50 service fee, and further charges apply where the ignition assembly is damaged.

12. Optional $20 Damage Protection

For a one-time $20 fee you may add Damage Protection to your rental at checkout. Subject to these terms, conditions and exclusions, Damage Protection covers accidental physical damage to the rented equipment during normal use, including accidental damage caused by the renter or by another person in the parks. Damage Protection is not insurance and does not provide bodily-injury, medical or third-party liability coverage.

What is covered

Accidental physical damage during normal use, whether caused by the renter or another person, subject to the exclusions below.

What is not covered

Theft or attempted theft; loss, abandonment or unexplained disappearance; intentional or reckless damage; use by an unauthorised rider; use while impaired by alcohol, drugs or other substances; use in violation of law or of this agreement; commercial use or sub-rental without written authorisation; prohibited modifications or tampering; failure to follow charging, storage, operating or safety instructions; water, flood or immersion damage; damage occurring after the authorised rental period; missing or damaged accessories such as lost chargers ($75), missing rain covers ($30) and lost or broken keys; and damage to accessories unless specifically included.

How it works

You choose your equipment and dates, then affirmatively accept or decline Damage Protection before completing the reservation. Checkout records your selection, the reference number, the date and time, and the version of these terms. Report any accidental damage promptly; we document the damage and determine whether it is covered. If it is covered, we handle the covered repair or replacement cost under these terms. If it is excluded, the rental agreement governs your financial responsibility.

If you decline Damage Protection, you may be financially responsible for damage to the rented equipment under this rental agreement. We determine, at our sole discretion, whether damage qualifies as covered.

13. Cancellation policy

Cancellations made more than 24 hours before your scheduled delivery window are refunded in full, less any card processing fees. Cancellations inside 24 hours are charged one day's rate. No refunds are issued after delivery, for unused rental days or for early returns. Store credit valid for 12 months is available as an alternative on request.

14. Force majeure

We are not liable for delays or an inability to perform caused by events beyond our control, including hurricanes, severe weather, flooding, government action, utility failures, acts of God and civil disturbance.

15. Liability waiver, release and assumption of risk

By completing a booking and checking the acceptance box, each adult rider agrees to the following waiver. Equipment is supplied as a mobility convenience, not a medical device.

Acknowledgment of risks

Operating or riding a mobility scooter, electric wheelchair or stroller involves inherent risks, including falls, collisions, loss of balance or control, traffic and roadway hazards, pedestrians, motor vehicles, bicycles, other scooters, uneven or defective pavement, curbs, potholes, debris, weather, mechanical or electrical malfunction, battery failure, braking or steering problems, inadequate visibility, improper operation, and the acts or omissions of other people. These risks may result in property damage, serious bodily injury, permanent disability or death. You voluntarily choose to rent and operate the equipment despite these risks.

Safety requirements

You will operate the equipment safely and lawfully and comply with all applicable laws, signs and regulations; will not operate it while impaired by alcohol, drugs, medication or fatigue; will not allow an unauthorised person to operate it; will not carry passengers unless the unit is designed and authorised for them; will follow all instructions we provide; and will stop using the equipment immediately and notify us if you observe any safety, mechanical, electrical, battery, brake, steering or tyre problem.

Release and waiver of liability

To the maximum extent permitted by Florida law, you knowingly and voluntarily release, waive, discharge and agree not to sue Mobility Rentals Florida, its owners, members, managers, officers, directors, employees, contractors, agents, affiliates, successors and assigns (the "Released Parties") for claims arising out of or related to your rental, possession, transportation or operation of the equipment, including claims arising from the negligence of a Released Party to the extent such a release is permitted by law. This includes claims for personal injury, bodily injury, death, property damage and economic loss. Nothing here releases liability to the extent Florida law prohibits a waiver, including intentional misconduct where prohibited.

Responsibility, damage and indemnification

You accept responsibility for your own conduct and for the safe operation, possession and care of the equipment during the rental period. Unless the optional Damage Protection expressly provides otherwise, you may be financially responsible for damage to, loss of, or theft of the equipment. To the maximum extent permitted by law you agree to indemnify and hold harmless the Released Parties from claims, losses, damages, liabilities, costs and reasonable attorneys' fees arising from unauthorised, illegal, reckless or negligent use of the equipment or from your violation of this agreement.

Medical care and insurance

If you are injured, you authorise us to seek emergency medical assistance where reasonably necessary and permitted by law. You are responsible for your own medical expenses unless otherwise required by law. Our commercial insurance is subject to its policy terms, limits, conditions and exclusions, and this agreement is not a representation that any particular claim or loss will be covered. You are responsible for obtaining any personal medical, health, accident or travel insurance you consider appropriate.

Electronic acceptance

Checking the "I accept the Terms of Service and Liability Waiver" box during booking is your electronic signature. We record the version accepted, the date and time, your identity and the booking reference. This agreement is governed by the laws of the State of Florida, and if any provision is held invalid the remainder stays in effect.

16. Privacy and safety

Customer information is collected only for reservation, rental, delivery and support purposes. Take care when lifting equipment or batteries; we are not responsible for injuries caused by improper lifting, loading, transport or operation.

17. Support hours

Our dispatch and support line is open daily 7am – 10pm ET. Call 321.800.2751 or email Bookmyscooters@gmail.com with your name, order number, current location, a short description of the issue and a callback number. Messages received after hours are answered the next morning. Replacement equipment and field service are available during operating hours only.

18. Independence

We are an independent company and are not affiliated with, endorsed by or sponsored by any theme park, resort or attraction.

19. Acceptance

By completing a reservation and submitting payment you confirm that you have read, understood and agreed to these terms and accept all responsibilities associated with renting equipment from Mobility Rentals Florida.